Shipping Policy

Fempro Armour Shipping Protection 

For added peace of mind, Australia Post offers Extra Cover for eligible parcels in case they are lost or damaged while in transit.

Most eligible Australia Post services include compensation of up to $100. Additional cover can be added based on the value of your order, up to a maximum of $5,000, subject to Australia Post’s terms, conditions and exclusions.

If you would like additional transit cover for your order, please select the available shipping protection option at checkout where offered.

For full details, eligibility and exclusions, please refer to Australia Post’s Extra Cover information.

Most orders are shipped via Australia Post, with shipping charges calculated based on the delivery destination, parcel weight and dimensions, and the shipping service selected.

Available options include:

• Pickup from our HQ – 14 Kingaroy Street, Kingaroy QLD 4610
• Australia Post Standard
• Australia Post Express

For customers requiring a faster premium international courier service, we can also arrange shipping through providers such as DHL Express, FedEx or UPS, subject to service availability.

Premium courier rates can vary significantly depending on the destination, parcel weight, dimensions and required delivery timeframe. For this reason, these services are quoted individually and are not offered as a standard checkout option.

If you would like a DHL, FedEx, UPS or other premium courier service, please contact us before placing your order with your delivery address and the products you intend to purchase. We will obtain the available shipping options and provide you with a quote.

For wholesale orders, we can arrange freight or courier delivery on your behalf, or you are welcome to use your own preferred shipping or freight agent. Please advise us of your preferred arrangement before the order is dispatched.

As we are a new manufacture we don’t carry a huge amount of stock, orders can take a little longer to process, however shipment can be expected within 1-2 days. We will be in touch to let you know if the delivery date for your order, takes longer than 2 days.

Once goods are dispatched we will send you a tracking number so you can trace your order.

Tracking numbers won’t work right away and can take up to 24 hours to activate and update. This is especially common over weekends and when ordered after 2 pm.

Australia Post will also send you notification once your order has been scanned. We recommend you download the Australian Post app to track your order.

We carefully pack and dispatch every order to help ensure it arrives safely.

Where Australia Post Extra Cover has been added to your shipment, your parcel is covered for loss or damage while it is in Australia Post’s care, up to the value of the cover purchased and subject to Australia Post’s terms, conditions and exclusions.

If no additional shipping insurance or Extra Cover has been selected, Australia Post’s standard compensation for eligible loss or damage is generally limited to up to AUD $100, subject to Australia Post’s terms, conditions, exclusions and claim assessment. If the value of your order exceeds $100, any amount above this may not be recoverable unless Extra Cover was purchased.

If your parcel arrives damaged, please contact us as soon as possible and provide:

• your order number
• photographs of the damaged parcel and packaging
• photographs of the damaged product
• your Australia Post tracking number

Please keep all original packaging and the damaged item, as Australia Post may require these when assessing a claim.

If your parcel has not arrived and tracking indicates it may be lost, please contact us so that we can assist with lodging an enquiry with Australia Post.

Parcels Showing as Delivered

If Australia Post tracking shows that your parcel has been delivered but you cannot locate it, please first check around your property, with other household members, neighbours, reception areas or any nominated safe-drop location.

You should then contact Australia Post to request a delivery investigation. If you still have any issues locating your parcel, please reach out to us so we can assist with the enquiry.

Extra Cover applies to eligible loss or damage while the parcel is being carried by Australia Post. It may not cover items that have been successfully delivered and are subsequently lost or stolen from the delivery location.

For higher-value orders, we strongly recommend selecting Extra Cover and Signature on Delivery where available.

We ship from Kingaroy, QLD 4610, Australia

We aim to process and dispatch in-stock orders within 1–2 business days.

Once your order has been dispatched, delivery times are determined by Australia Post and may vary depending on your location, public holidays, peak periods and other circumstances outside our control.

As a general guide for all Australian orders:

• Standard Post: approximately 2–7 business days after dispatch

• Express Post: generally 1–3 business days within the Australia Post Express Post network

• Regional and remote areas: may take longer

Once your order has been shipped, you will receive a tracking number so you can follow your parcel through Australia Post.

Please note that these delivery times are estimates only and are not guaranteed delivery dates.

If a product is on pre-order or backorder, the estimated dispatch timeframe shown on the product page will apply.

International Shipping & Courier Options

To keep international shipping costs as affordable as possible, particularly for customers in the United States, our standard international shipping services are sent through Australia Post.

Customers can choose between Standard International and Express International shipping where available. Once a parcel arrives in the destination country, delivery is completed through Australia Post’s local postal or delivery partners. In the United States, this means the parcel may be handed over to a local postal or delivery service for final delivery. Because of this handover, delivery can take longer than premium end-to-end courier services such as DHL, FedEx or UPS.

For customers who require a faster, premium international courier service, we can arrange shipping through DHL, FedEx, UPS or another suitable courier where available. These services are generally significantly more expensive than Australia Post and therefore are not offered as a standard checkout option.

If you would like a premium courier quote, please contact us before placing your order with your delivery address and the products you intend to purchase. We will obtain the available courier options and provide you with a shipping quote before you complete your order.

Please note that courier pricing varies depending on destination, parcel size, weight and service availability, and any applicable import duties, taxes or customs charges will be advised separately where possible.

For all orders shipped to the United States, applicable import duties, taxes and customs charges are calculated and collected at checkout. These charges are prepaid as part of your order total so your parcel can be processed through US customs without the customer being required to pay the same import charges again on delivery. You can read more about the United States Postal Service’s Delivered Duty Paid (DDP) system and prepaid import duties here: USPS – Prepaid Import Duties / DDP. USPS explains that DDP allows applicable import duties, taxes and fees to be prepaid so the recipient should not normally face those same charges at delivery. USPS

For shipments to other countries, import duties, taxes and customs charges may be handled differently depending on the destination and shipping method selected. Where these charges are not collected at checkout, they may be payable by the recipient before delivery.

For premium courier services such as DHL, FedEx or UPS, duties, taxes and customs charges may be handled differently depending on the courier and service selected. Unless we specifically confirm that the courier shipment is being sent with duties and taxes prepaid, any applicable import duties, taxes, customs charges or courier clearance fees remain the responsibility of the recipient.