Shipping Information

All orders will be shipped with Australia Post. Shipping charge is depending of location, weight, size of package, and speed of shipment.

You can choose between:

• Pick up from our HQ (14 Kingaroy Street, Kingaroy 4610 QLD)
• General & Express shipping without Insurance
• General & Express shipping with Insurance (recommended)

For wholesale orders, we can arrange shipment, or you can use your own shipping agent. Please let me know us know of your preference.

As we are a new manufacture we don’t carry a huge amount of stock, orders can take a little longer to process, however shipment can be expected within 1-3 days. We will be in touch to let you know if the delivery date for your order. takes longer than 3 days.

Once goods are dispatched we will send you a tracking number so you can trace your order.

Tracking numbers won’t work right away and can take up to 24 hours to activate and update. This is especially common over weekends and when ordered after 2 pm.

Australia Post will also send you notification once your order has been scanned. We recommend you download the Australian Post app to track your order. 

Damage or loss in transit is rare, however we recommend you choose the insurance option on check out. Australia Post will only cover up to $100 of loss items without insurance.

Please call us to organize the return of damaged goods, or to report that a parcel has not arrived.

Fempro Armour will not take any responsibility for any loss or damaged items if not insurance option has been chosen by the customer. 

We ship from Kingaroy, QLD, Australia

This depends on your location and fulfilment from Australia Post.

We offer very competitive Express International Shipping. To calculate a price simply add items to your cart then update your country in the shipping calculator on the cart or checkout pages.

Delivery Times:

All orders shipped out of Australia are shipped with Australia Post via General or Express Courier International. They advise 5-10 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Fempro Armour cannot be held liable for international consignments that are lost in transit. At this time we do not offer insurance on our international shipping. Please be aware that you accept responsibility for lost international consignments and Fempro Armour will not re-ship or refund your order.

Customs/Duties:

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Fempro Armour cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Fempro Armour will not be held responsible for any loss of funds as a result of this occurrence.

Special Considerations:

1. Weekends don’t count. All lead times are in business days and exclude public holidays.
2. If you order after 2pm, orders will be processed the following business day if item is available.
3. Dispatch is based on items leaving our Brisbane warehouse.
4. Items that are in stock are subject to SAME DAY dispatch.
5. We are human, sometimes there are issues with items going missing in our warehouse which results in an order being held up. If we encounter an issue we will always ensure that we provide a solution and mitigate the inconvenience.
6. International orders are shipped via Australia Post.